Customer Service

After receiving the order you have 30 days to exchange or return any items. Please notify us in advance using our website to register your return. Then, ship the items you would like to exchange or return to the address below. Shipping costs for returning something to us are not reimbursed.

Suitable
Dep. Returns
Stadionlaan 163 - 165
5246JT ROSMALEN
the Netherlands

Please fill out the return form and add this to the package. You can find a copy of the return form in your order. Our EORI number for returns outside the EU is: NL851836987.

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Suitable aims to ship your order within 1 working day. As soon as we ship your order, you will receive a confirmation email.

However, it may happen that an item is sold out and we have to reorder it from the supplier.  The delivery time may then be up to 10 working days.

NB: if you choose to pay for your order in advance, please note that it can take one to five working days for the amount to be transferred. Once we have received your payment, we will send you a confirmation by e-mail.

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That depends on the delivery service handling your package.

You will receive a track & trace code via email with which you can track the delivery status. PostNL delivers the order to the address you specified. If you are not at home, you will receive an email informing you that the package has been delivered to your neighbors or that you can pick it up at the nearest collection point. So make sure you enter your email address correctly! The package will remain available for 1 week before being returned to Suitable.
Please note: PostNL delivers on weekdays and Saturdays, except for some areas in the Netherlands.

If you are not at home, the courier will leave a note in your mailbox stating that delivery was unsuccessful. With the waybill number, you can make a new appointment online via the FedEx website to receive the package.

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We strive to prevent complaints. If an item is defective or damaged during delivery, please let us know as soon as possible. You can do this at the nearest Suitable store or our customer service.

To report a complaint, send an email to [email protected] stating your name, telephone number and a photo of any damage or defects.

We will do our utmost to provide a personal response within a few hours. If it is busier than expected, you can expect an answer within 5 working days. Together we look for a suitable solution, such as repair, exchange or refund of the purchase price.

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When you click on the link at the bottom of the e-mail, you will automatically be directed to the correct page in your account. Here you can indicate how often you wish to receive the newsletter or whether you no longer wish to receive the newsletter at all.

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