I want to return something, now what?
What return options do I have?
Frequently Asked Questions
How unfortunate to hear that you received a damaged item. This was obviously not our intention. Our colleagues from the customer service department would like to hear from you via firstname.lastname@example.org. You will be contacted as soon as possible so we can solve the problem for you.
If you would like to exchange the purchased item for something that is more expensive, you can write down the preferred item on the return form. As soon as we have received the return shipment, we will send you a payment request by e-mail to pay the additional costs. As soon as this payment is made, we will ship the new item for you.
Please include a completed return form in your package. You can find this in your order. Note: If there is damage to the item due to careless fitting or return, the damage will be deducted from the refund.